In order to allow individuals to have accountability for the outcome of a process, you must empower that individual with information about the impacts of prior actions, from a perspective of value added or removed, to inform future action.
This access must embody all the following attributes in order to leave the chain of accountability intact:
- The individual must be able to identify and access the information in the time that it is necessary to inform a decision.
- The information presented must be relevant to the individual, the process they are engaged in, and the decision they are attempting to make.
- The individual must be able to interrogate the information presented directly, without reliance on third parties.
- In order to understand the root cause of the information presented, the individual must be able to interrogate the information across variables and down to the lowest possible level of granularity.
- Accessing, interpreting, and interrogating the information must proceed at the speed at which questions occur to the user.