Technical Support

Salient offers reliable, scalable service along with easy-to-budget cost transparency for projects of all sizes and scopes – from small, straightforward tasks to long-term service partnerships.

  • Proactive monitoring of server environment
  • Diagnostic analysis of server performance
  • Client software downloads, licensing, and server updates
  • System upgrade services

Business Benefits:

  • Monitored and system support availability
  • Upgrades, migrations, and other critical IT services to support the solution
  • Less fixed IT costs over time


Salient’s Hosting Services provide clients with the highest level of reliability and peace of mind. We offer hosting capabilities in a secure, state-of-the-art facility, with qualified professionals providing proactive monitoring of your Salient system’s hosted infrastructure. Your company will benefit from a reduced investment in infrastructure as well as from the continuous attention to server availability, software updates, and administration. Salient hosting services include Infrastructure Hosting and Remote Monitoring.

About the Data Update Process

The standard ETL process is performed using Salient’s ETL application. Supported formats primarily include ODBC, Excel, and ASCII. The entire process is automated and scheduled to run on a routine basis convenient to the client. There are multiple ETL configurations that can be deployed in a Salient-hosted model.

Contact Us

North America Technical Support

Salient Corporation Headquarters
Horseheads, New York
Tel: 607-739-5228
Hours: Monday through Friday, 7:30a to 6:00p (Eastern, GMT –5)

Salient Healthcare Technical Support

Salient Healthcare Division
Albany, New York
Tel: 607-739-5228
Hours: Monday through Friday, 7:30a to 6:00p (Eastern, GMT –5)

Central / South America Technical Support

Salient Corporation Support Partner
Dataset Informatica, Ltda.
Recife, Brazil
Contact: Alexandre Cardoso, Manager
Tel: +55 81 988939501
Hours: Monday through Friday, 8:00a to 6:00p (GMT –3)

Europe/Africa/Middle East Technical Support

Salient Corporation Regional Support Office, United Kingdom
Office: +44 1455 444858
Mobile: +44 779 1760508
Hours: Monday through Thursday, 7:00a to 5:30p (GMT +0) Friday: 7am to 12:30pm (GMT +0)