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Case Study: Gillette Pepsi Companies

Gillette Pepsi Companies operates three Pepsi-Cola franchises across Western Wisconsin, Southern Minnesota and Northern Iowa, serving more than one million consumers. As the tenth-largest Pepsi bottler in the United States, Gillette manages a complex mix of manufacturing, distribution and local market execution across multiple territories.

Over time, that complexity intensified from scale, environmental and operational change.

The challenge:

Paper reports in a real-time business

A decade ago, Gillette Pepsi relied on weekly and monthly paper reports to understand performance. The information was dense, static and rarely used by the people who needed it most.

“It was painful for everyone involved,” said Patti Gillette-Ostrom, IT Director. “Especially IT, because we were constantly recreating reports and rewriting information.”

As consumer preferences shifted and the beverage portfolio expanded beyond traditional soft drinks, leadership recognized that delayed, static reporting was no longer viable.

The business needed a better way to understand what was happening.

Managing a rapidly expanding portfolio

Over time, Gillette’s product mix changed dramatically — from roughly 128 SKUs to more than 500, including waters, energy drinks, teas and specialty beverages.

With clearer visibility, teams could:

  • Identify which products had velocity — and which didn’t
  • Pull underperforming items before they eroded margin
  • Double down on emerging trends at the right time

“We were able to take advantage of changing consumer trends,” said Director of Marketing Cal Erickson. “And we were also able to stop products early when they weren’t working.”

Decisions were no longer driven by intuition alone. They were reinforced with evidence.

Operational consistency and reinforced decisions

As the business evolved, the need for consistency across divisions became more critical. National chains demanded alignment, and internal teams needed visibility into how decisions in one area affected another.

With a shared view of performance:

  • Sales teams could understand customer profitability and pricing agreements
  • Operations could improve delivery routes and reduce exceptions
  • Finance could project revenue and margin earlier in the month
  • Leadership could see trends developing — not weeks later

“What used to take over a week, we can now do in minutes,” said Controller Curt Root.

That speed changed how the business was managed day to day.

Gillette Pepsi didn’t lose its intuition in the local market either. In fact, it strengthened.

“There’s still a lot of judgment in customer relationships,” Erickson said. “But now we can quantify it. And sometimes we’re surprised by what we see.”

Those surprises helped to validate good decisions and change assumptions when necessary.

The impact:

Stability, speed and confidence at scale

With a dependable performance foundation in place, Fareway’s teams gained the ability to work dynamically with their data instead of reacting to static outputs.

Category managers could break performance down naturally — by department, category or store — and understand what was changing and why.

The outcome:

Confidence in a constantly changing business

For Gillette Pepsi Companies, performance improvement wasn’t about adding more systems. It was about giving people confidence that the decisions they were making were grounded in reality.

“It’s good to have information that supports our strategies,” Erickson said. “To say this is what we’re doing and why.”

As the business continues to evolve, that confidence has become a competitive advantage.

“We’re learning more about the business all the time,” Gillette-Ostrom said. “And that’s what allows us to keep moving forward.”