Your customers demand immediate action, but your technicians have widely varying skill sets. Plus, there are ever-growing varieties of assets to maintain and parts to carry.

Salient provides the lean management toolset needed to control costs in a changing and competitive economy.

Work Order Tracking

• Score mechanics, technicians and other workers by their efficiency and performance.
• Align compensation and incentive plans with productivity.
• Create a safer work environment by correlating incidents with hours worked, job type, equipment, etc.
• Identify outliers to reduce inefficient workers, procedures, vehicles and machines.

Asset Management

• Facilitate asset placements and assignments.
• Match capacities to needs.
• Integrate any measures such as efficiency and depreciation to see true cost and value of every asset.
• Track asset locations through plants, repair shops, customer locations, etc.

Customer Service

• Provide customer-facing employees with speed-of-thought access to customer histories and profiles.
• Improve customer retention by tracking service levels.
• Optimize resources to reduce wait time.

Supplier Management

• Compare vendors by value and reliability.

Service Trip Efficiency

• Instantly spot customers who don’t meet revenue-per-work order requirements.
• Set fees and optimize routing efficiency to improve margins.