Your customers demand immediate action, but your technicians have widely varying skill sets. Plus, there are ever-growing varieties of assets to maintain and parts to carry.
Salient provides the lean management toolset needed to control costs in a changing and competitive economy.
Work Order Tracking
- Score mechanics, technicians and other workers by their efficiency and performance.
- Align compensation and incentive plans with productivity.
- Create a safer work environment by correlating incidents with hours worked, job type, equipment, etc.
- Identify outliers to reduce inefficient workers, procedures, vehicles and machines.
- Facilitate asset placements and assignments.
- Match capacities to needs.
- Integrate any measures such as efficiency and depreciation to see true cost and value of every asset.
- Track asset locations through plants, repair shops, customer locations, etc.
- Provide customer-facing employees with speed-of-thought access to customer histories and profiles.
- Improve customer retention by tracking service levels.
- Optimize resources to reduce wait time.
- Compare vendors by value and reliability.
Service Trip Efficiency
- Instantly spot customers who don’t meet revenue-per-work order requirements.
- Set fees and optimize routing efficiency to improve margins.