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Remote Monitoring & Quick Response

Remote monitoring of Salient infrastructure and quick response provide a completely worry-free solution. Aspects of these services are:

Support and Maintenance Includes:

Phone Support
Prompt Correction of any critical software errors
Server software updates
Server license updates
Periodic upload logs for system evaluation

Managed Service Includes:

Basic user assistance and navigation help
24 / 7 application monitoring
Validation of integrated data feeds
E-mail alerts
Source data change updates
Documentation updates
Installation of software updates and license renewals
Salient user monitoring and reporting
Creation of compressed backup files

Business Benefits

Salient Managed Services provide reliable outsourcing. The following benefits are provided by Salient Managed Services:

Monitor and support of system availability
Expertise to perform upgrades, migrations, and other critical Salient-Related functions to support the overall long-term operation of the solution
Infrastructure for testing and implementing the latest Salient solutions to help support changing business requirements
Guaranteed availability, fast responses, and personal consultation to ensure that business processes are supported anytime and anywhere
Greater cost effectiveness and responsiveness to the evolving needs of your organization
Access to professional Salient consultants to help you establish fixed IT costs over time

Managed Services

Discover the Benefits

Salient provides monitoring of your Salient Performance Management Solutions

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Public Sector News

New York State Senate Testimony

Salient Presents to Republican Committee Medicaid Task Force - March, 2010

Watch Video

New York Medicaid oversight office to use data-mining visualization

CivSource - January, 2010

N.Y. State Chooses Salient for Medicaid Oversight

January, 2010

Democratic legislators propose reforms, savings

The Observer Dispatch - October 2009

Salient Health Care Presentation:
Focus on Medicaid Oversight

April, 2009

Salient Health Care Presentation:
Focus on Policy & Planning

April, 2009

Pharmacy ordered to repay $3.3M in Medicaid claims

Democrat & Chronicle – February 2009

Chemung County saves $1M in Medicaid, Related Cost

Elmira Star Gazette – May 2008

Chautauqua County Contracts Salient

May 2008

Medicaid Press Quotes

Assorted references

Muni-Minder Press Quotes

Assorted references

N.Y. Counties Expose Medicaid Fraud

Computerworld – November 22, 2006

Albany County, N.Y., Signs with Salient

Government Technology – November 14, 2006

N.Y. County Chooses Salient for Medicaid

FCW – November 14, 2006

Albany County Switches to Salient

The Business Review – November 13, 2006

4th New York County to Contract Salient

November 13, 2006

CMS & Salient Give States Better Look

Government Computer News – November 6, 2006

Monroe County, NY Contracts for Salient

August 28, 2006

Onondaga County Investigates Medicaid Fraud

News10 Now VIDEO – August 7, 2006

Chemung County and Salient Team Up

WETM VIDEO – July 30, 2006

New York Counties Eye Salient

TechWeb – March 21, 2006

N.Y. Counties Turn to Salient to Boost Efficiency

FCW – March 15, 2006

NYSAC Partners to Improve Government Efficiency

Government Technology – March 15, 2006

NYSAC and Salient Partner

March 14, 2006

Allentown Testimony

March 3, 2006

Mining Medicaid

Government Health IT – April 24, 2006

How to Stop Medicaid Fraud

City Journal – Spring 2006

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