support

Salient Technical Support


Our support services provide clients with a new level of reliability and peace of mind. Salient's Premium Service Level Agreement offers around the clock availability and quick response to any issues that may arise with your Salient information infrastructure. We proudly offer the following Service Level Agreements:



Service Level Agreement (SLA) Offerings

Standard

Premium

-Service Availability (telephone and email support)
Monday - Friday
7:30 - 18:00
Excluding holidays

24 / 7

-Access to Salient Technical Support Webpage
Yes

Yes

-Download Access to Product Software Upgrades
Yes

Yes

-License Updates
Yes

Yes

-Acknowledge Client Contact
Within 30 Minutes

Within 30 Minutes

-Support Technician Response
Within 1 Hour

Within 30 Minutes

-Solution Delivery Target
8 Working Hours or Less

4 Hours or Less

-Escalation Action
8 Working Hours or Less

After 4 Hours or Less

-Salient Backup of UXT Server and Interface Directories
No

Yes (weekly)




View a listing of our Client Support Partners

 

Hosting

Managed Services


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Salient provides hosting and
monitoring of your Salient
Performance Management Solutions




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News

Business News


Salient's Solution Helps Xtra Mart Leverage POS Data to Increase Margins

Jun 2010


Salient Extends its Visual Data Mining Capability to Dashboards

Jun 2010


HPC Foodservice Selects Salient for Enterprise-Wide Implementation

Feb 2010


Salient Expands Sales and Support Efforts into Mexico

Feb 2010


Salient Sees Further Expansion in South America

Feb 2010


Salient is named among the Food Logistics 100

Dec 2009


Salient is now a Certified SAP Software Partner

Sep 2009


Pay for Profitable Performance Webinar

May 2009


Distribution: from the truck to the store

Beverage Industry – April 2009


Using Visualization Techniques to Control Discounts & Allowances

Beverage Industry – January 2009


Odom – Measuring & Improving Business Performance

August 2008


Salient to Help the Made-Rite Company

August 2008


Salient launches UXT® 4.0

August 2008


Transpac Imports Partners with Salient

August 2008


Beyond the Dashboard to the Bottom Line

Data Management Review – August 2008


Discount Drug Mart Case Study

Data Management Review – July 2008


Optimizing the Route to Market

Beverage Industry – June 2008


"The Economic Report" Show Features Salient

June 2008


Coca-Cola's Secret Formula

By Kanika Goswami, CIO India Network World Asia – March 2008


Coherency, Visibility, Controllability

CXO – Vol.3; Iss.1, 2008


Bonadio Releases Performance Software for CPA Firms

November 2007


Information is Power for Smith Dairy

Beverage World – June 2006


Improving Sales with Enterprise Performance Management

The Gillette Group


Salient Launches Wholesale Distribution

July 17, 2006


Salient Wholesale Distribution Demo at Texas A&M

June 13, 2006


Making Child's Play of M&A

Business Management USA


UniPro names Salient Technology Resource Supplier

February 25, 2006


Petro Stopping Centers Selects Salient


February 20, 2006


Holiday Quality Foods to Deploy Salient

January 31, 2006


Fred Nesbit Distribution Case Study

January 2006

 

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