altSalient for Telecommunications


Salient brings business agility to large organizations: enabling them to be as informed and market-responsive as a small entrepreneurial business. Your management solution doesn’t need to be restructured as your organization changes. Adapt quickly without losing the ability to compete.


You Won’t Believe How Fast


Salient has the speed advantage for companies that need decision support beyond... any other databases, data warehouses, BI, and OLAP. Gain the speed at which actionable feedback is no longer a hindrance to business decision-making. Split-second response times, billions of transactions, years of specific details – think of the possibilities.


Examples:


Understand Customer Needs and Behaviors with precise segmentation and connecting advertising and marketing with new sales or customer cross-sell and up-sell activity


Improve Retention and Loyalty by precisely monitoring loyalty and services changes and being able to react faster Measure Execution of New Strategies – Is your strategy to become more consumer-focused rather than product-focused? Salient provides specific tools to help organizations understand price elasticity and consumer’s preferences as well as promotion optimization and revenue management tools. Mainstream in CPG and distribution; Salient has its’ origins in connecting consumer behavior with results to optimize profitability.


Leverage a New Understanding of Consumer Behavior to identify, develop, and deliver relevant products and services


Support Customer Care track retention and address negative trends sooner in the sales, support the collection processes with immediately accessible facts


Segmenting and Score Marketing Effectiveness to identify areas for improvement and know where to focus resources

 

Highlights

Quick Fact Sheet


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Salient Forensics



Track Sales, Marketing, Customer Service and Operations:


– install and disconnect rates
– call-center average sales per hour
– call-center average talk time
– campaign performance
– customer segment lifetime value
– customer satisfaction
– peak network volumes
– uncollected receivables
– study your switching routes by cost
levels and times of day





Uncover Problems and Discover New Opportunities:


– precise dynamic customer and market
segmentation
– effectiveness of tailored channel plans
– lost sales & competition assessment
– optimizing price based on demand
– understand the long-term value of each
customer and market penetration
– recognize patterns relative to customer
behavior and needs

 

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Clients

Partial Client List:


icon Partial Client Map

Alfred Nickles Bakery
Cardenas Markets
Carvel Ice Cream / Celebration Foods
Discount Drug Mart
Dr. Pepper Snapple Group
Fiesta Mart
Fonterra, World's 6th largest dairy company
Golden Flake Snack Foods
Havell's SLI, Sylvania brand light bulbs
J.C. Potter Sausage
Lance Foods
Maines Paper & Food
Millstone Coffee (Div. of J.M. Smucker)
North State Grocery
Pabst Brewing
Smith Dairy
Transpac Imports
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