Salient MRO & Capital Asset Management

Many customers demand immediate action, but technicians have widely varying skill-sets and there are ever growing varieties of sophisticated assets to maintain and parts to carry. Salient provides the lean management toolset needed to contain costs in a changing economy troubled by rising fuel costs and other competitive pressures.

Work Order Tracking

• Score mechanics, technicians, and other workers by their efficiency and performance.

• Align compensation and other incentive plans with productivity.

• Create a safer work environment by correlating incidents with hours worked, job type, machine, etc.

• Find outliers to reduce inefficient workers, procedures, vehicles, and machines.

Asset Management

• Facilitate asset placements and assignments.

• Match capacities to needs.

• Integrate any measures such as efficiency and depreciation to see the true cost and value of every asset.

• Track asset locations through plants, repair shops, customer locations, etc.

Customer Service

• Provide customer-facing employees with speed-of-thought access to customer histories and profiles.

• Improve customer retention by tracking and improving service levels.

• Optimize resources to reduce wait time.

Supplier Management

• Compare vendors by value and reliability for meaningful analysis.

Service Trip Efficiency

• Set requirements for revenue per work order and instantly spot customers who don’t meet those requirements.

• Set fees and optimize routing efficiency to improve margins.